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Mon-Fri 9AM-6PM

Frequently Asked Questions

Quick answers to common questions

Categories

How do I create an account?

high demand

Creating an account is simple. Click the "Sign Up" button, provide your email, create a strong password, and verify your email address.

What are the trading fees?

high demand

Our trading fees start from 0.1% for makers and 0.15% for takers. Fees decrease with higher trading volumes.

How do I enable two-factor authentication?

medium demand

Go to Security settings, click "Enable 2FA", scan the QR code with your authenticator app, and enter the verification code.

How long does verification take?

high demand

Account verification typically takes 1-3 business days. You'll receive an email once your documents are reviewed.

What is the minimum deposit amount?

medium demand

The minimum deposit varies by payment method. Credit card deposits start from $10, while bank transfers start from $50.

Are there withdrawal fees?

low demand

Withdrawal fees vary by cryptocurrency. Bitcoin withdrawals cost 0.0005 BTC, Ethereum costs 0.005 ETH.

Learning Resources

Additional materials to help you succeed

User Guide

Comprehensive guide to using our platform

PDF2.5 MB

Video Tutorials

Step-by-step video instructions

Playlist15 videos

API Documentation

Complete API reference for developers

Web200+ endpoints

System Status

Real-time status of our services

Trading Engine
Uptime: 99.9%operational
User Authentication
Uptime: 99.8%operational
Payment Processing
Uptime: 99.5%maintenance
API Services
Uptime: 99.9%operational
Last updated: 7/7/2025, 12:49:02 AM